Refund Policies
Refunds and Exchanges for jewelry:
If you are not satisfied with your purchase, please contact us through the etsy conversation system, so we can discuss how to solve the problem. Jewelry pieces (pendants, earrings, necklaces, bracelets) which haven't been customized (sized or modified) are returnable within 15 days after being received. Please contact us before sending us anything, otherwise we cannot be responsible for any piece returned to us without proper authorization. Any returned items will be refunded the item purchase price. Shipping fees are nonrefundable.
Rings and bands made to order in the size specified by the customer are not returnable. However, ThomasO Jewelry Designs would like for you to be happy with your purchases, so if there is any problem, please contact us and we'll find the way to solve it.
Additional Policies
Price quotes for jewelry
Please note that when ThomasO Jewelry Designs give a quote to a perspective buyer, the quoted price is valid for 3 months. We adjust prices according to the changing precious metal and gem market at time of commitment. When requesting a price quote or making an inquiry for a ring, please provide us with the ring size needed.
Ring size and resizing*
Please make sure you give us the correct ring size when placing your order. For international orders, you may use an online ring size conversion tool like this one: http://en.wikipedia.org/wiki/Ring_size
Once the ring is sized it is none returnable.
If the ring doesn't fit right because of the inaccurate sizing information, and it has to be resized, please contact us. Fees for resizing a ring start at $25 plus shipping. The amount could be more for gold or multi-metal rings. It also depends on the gem type used in the setting. Most colored gems cannot withstand the heat needed for soldering, so they have to done with a laser which incurs a higher fee.
Inside Engravings
We do not offer ring inscriptions ThomasO Jewelry Designs would like our customers to receive the purchased piece and make sure they are completely happy with it before customizing it with a personal engravings
Turnaround time for jewelry made to order or custom
All jewelry items (unless they are titled as "Ready to ship") are made to order and can expected to be ready in about 3-4 weeks after receiving a cleared payment. ThomasO Jewelry Designs build times could be longer during busy holiday time. If you need it faster, please ask before placing your order, and we'll let you know if we can complete it by the date needed.
Warranty for jewelry
We guarantee the structural integrity of a jewelry piece under the conditions of normal wear against the defects of the craftsmanship. Regular maintenance is our customer's responsibility and can be done at a local jewelry store.
We will replace lost small accent stones within one year. We also do most repairs. A customer will be responsible for shipping a jewelry piece to ThomasO Jewelry Designs. If a ring was purchased without a central stone and set by another jeweler, or resized, or modified in any way, the warranty is voided.
We cannot offer warranty for any central stones, but you can obtain an insurance with a private jewelry insurance company. The cost of the replacement depends on the gem's price and availability as well as the ring's design.
Please contact us with a detailed description of the problem and a photo, so we can evaluate what can be done to fix it.
Payment Policies
We accept payments by all major credit cards, Paypal, personal or certified Check, and money orders. Payments sent by mail are paid to the order of ThomasO Jewelry Designs LLC.
Payment / 3 month layaway plan for jewelry:
Down payment (one third of the total price) reserves the piece for the buyer with the set price. We also would need to know when the buyer plans to pay the remaining amount (in one or two installments) and set up a payment plan. $5 processing fee will be added to each subsequent payment. When we receive the final payment, the item is made and mailed to the buyer.
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Shipping Policies
Shipping will be made to the address specified by customer at time of purchase. If you wish the item to be shipped to a different address (work address or to somebody else as a gift) please let us know.
Domestic shipping
All packages are mailed fully insured by USPS mail with signature conformation service.(first class or priority, depending on the price of the piece). If other shipping method is preferred, please let us know in advance and we provide you with price quote.
International Shipping
We can ship worldwide, and our shipping rates included in the listings are based on price estimates provided by USPS. Jewelry pieces under $500 of value are mailed by insured first class insured mail. Jewelry pieces of over $500 value are mailed by USPS Priority mail with insurance.
International customers are responsible for any import duties or taxes charged by the recipient's country. By law, we are required to mark the full value of the enclosed items on the custom forms. Please check import duties policy for your country as this may increase the price.
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